The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
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If leaders aren’t integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
Shows leaders how their digital implementations will make them more Amazon-likeHelps you deliver recurring revenueShows you how to embrace customer retentionDemonstrates the importance of “churning” less
Get that competitive advantage in the most relevant and important arena today―making and cultivating happy customers.
From the brand
Nick Mehta is the CEO of Gainsight, a leading customer success company that embraces human-first leadership principles. He is the author of multiple bestselling books which help marketing, sales, and other business leaders engage and retain customers while growing revenue and innovating new business models.
THE BOOKS
Publisher : Wiley; 1st edition (May 19, 2020)
Language : English
Hardcover : 384 pages
ISBN-10 : 1119572762
ISBN-13 : 978-1119572763
Item Weight : 2.31 pounds
Dimensions : 6.6 x 1.5 x 9.1 inches
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